Recently I had a problem with my VGA card. At first I was not sure whether it was a VGA card problem or some other hardware problem. So I had to check the VGA card first. Hence I went to the dealer I bought my PC - "PC Partners" (Its an under cover for "PC House Technologies") First I went to the shop which I bought the computer, and the sales boys were simply told me to goto the repair center which is located about 500m away, which I comply. Then there is a queue for inquires, and I was able to make my request after about 30 minutes. I made my request and handed-over my VGA card just for check whether its working fine or not. then I was asked to sit and I was told it will take about 30-40 minutes. Anyway..finally it took good TWO HOURS to tell me that the card is not working and the warranty is lapsed :(. During my two hour stay I witnessed the dealer's stubbornness few times. One customer has bought his Printer for Rs. 4000.00 and he is having a problem with that, the dealer asked him to pay Rs. 3800.00 for just to replace a Data cable an amount close enough the cost of a Brand new Printer. He went cursing. The Other occasion was, one client came with defected hard drive, He was simply told that they were not providing warranty for burnt hard drives. At that moment what I felt was what do they mean by warranty and how we know it is a 'burnt' or 'some other thing' or simply the dealer evading the warranty by telling the item is burnt...NO ONE TO CARE..
The other incident is, I bought a new VGA card from NEAT (or is it CHEAT) Technologies..when I try to install the VGA card, it was apparent that the dealer has changed the driver CD, hence I couldnt install the card. I had to go again to the CHEAT TECHNOLOGIES to get changed the wrong Driver CD. When I go there they simply told me to goto Wellawatte, totally ignoring my difficulties and it was their total negligence. what they had to do is simply provide me with the Correct Driver CD. But They Simply turned down the request and told me to goto Wellawatte for any after sales requests. If this is not a mafia what it is???
This is Sri Lanka..anything is possible when you have money..